FAQ
Ordering
Q: What do I need to place an order with Open1eye Limited?
All you need to order with us is your prescription. Your optician must, by law, provide you with a copy of your prescription, and shouldn't insist or imply that you need to buy your glasses from his own store. Have your eyes tested, bring us the prescription, and save!
Q: How do I obtain my prescription?
Your local optician is obliged under law to give you a clear, legible copy of your prescription following your eye test and you should not feel under pressure to purchase a pair of glasses from that particular store.
Q: How can you charge such low prices?
Our business passes its cost saving methods to you, the customer. We can charge £30 for a complete pair of glasses because we do not have to finance expensive high street properties, our margins on the glasses are thus set far lower than the high street.
Lenses
Q: What are the lenses made of?
We use lightweight plastic lenses for most of our glasses. For our 'thin' lenses, we use 1.6 high-index lenses. We are also able to offer 1.67 lenses super thin and 1.74 the world’s thinnest lenses. We also offer glass lenses. All lenses come with anti scratch as standard.
Q: Do you sell prescription sunglasses and other tinted lenses?
Yes. We have a variety of colours of tints (with standard 15-20% light transmission); or glasses can be made with the "Transitions" photosensitive lenses. This type of lens is clear in normal lighting conditions, but tints itself under sunlight and includes a 100% UV filter. These options can be specified when ordering.
Q: Do you sell bifocal lenses?
Yes we do sell Bifocal lenses; Bifocal lenses are available in various shapes and sizes.
Q: What is the segment shape of bifocal lenses?
As standard we use D28 bifocal lenses. These are 28mm wide "D" shaped segments that are positioned vertically 3mm below the centre of the lens and horizontally are centred on your We can also make up bifocal lenses which at 35mm are slightly wider, and executive bifocals that stretch across the whole width of the lens. We will contact you after you place your order to discuss which option is best for you.
Q: What about varifocal/progressive lenses?
There are many types of varifocal lenses, be rest assured we use only the best lenses available and dispense the lens that is best suited to your prescription and chosen frame. We can supply lenses from all the major suppliers. Essilor, Zeiss, Hoya, Seiko, Nikon , Rodenstock, Jai Kudo.
Q: Can I order frames with plano lenses in them (i.e. no prescription)? Yes! Just specify when you visit our shop.
Delivery
Q: How long will my glasses take?
Your order will be given immediate attention and processed on the same day. Depending on your prescription they can up to 14 days but most standard glasses take only 3 days.
Your prescription
Q: Can I use my contact lens prescription for ordering glasses with you?
While your contact lens and eyeglasses prescriptions may seem the same, they usually have differences. You must have your eyes tested and a prescription issued for use with spectacles, which is less than 2 years old, or less than one year old if you are over 70 years of age, before ordering with Open1eye. These time limits are necessary because your eyesight may change over time and the limits are recommended by joint committees of the Association of British Dispensing Opticians, the Association of Optometrists and the Federation of Ophthalmic and Dispensing Opticians.
Q: How strong a prescription can you cater for.
Working closely with our suppliers we are able to offer the most complex of prescriptions.
Q: What are the available methods of payment?
We accept all major credit/debit cards, personal cheques, postal orders,
Q: Is the payment page secure?
Our payment system uses HSBC's secure on-line credit card payment service which is secured with 128bit SSL. Our SSL-enabled web server is enhanced with 128-bit encryption from Newnet®. SSL is the leading security protocol on the internet. If you right-click on the payment page, go to properties and look at the web address, you will see that it is an https:// page over a secure server.
Other
Q: Can I just order frames/lenses with no prescription in them?
Yes
Q: Can you re-glaze my existing frames?
Yes. We can re-glaze your frames; we will asses your frame when you visit our shop